when i find a service or a vendor or a product that i like, i vote with my dollar.
american airlines sent me a lovely email today changing the agreement we have with each other for their customer loyalty program, aadvantage. now earned miles will expire if i do not accrue or spend any miles during an 18-month period. i don't fly often, but until now, i've usually chosen american airline when possible.
someone should explain to the good people at american airlines that customer retention is much cheaper than customer acquisition.
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a place where i can rant and rave and muse about technology, people, organizations, and (occasionally) personal matters.
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